Effective: December 1, 2022.
This policy applies to products dispensed to authorized patients and/or companions authorized by the Puerto Rico Department of Health as defined by the Medical Cannabis Board. PRICH Biotech, Corp. (PRICH) is not responsible for the disposal of products not used by the patient.
To process returns, the patient or authorized companion must provide:
- Purchase receipt from the same location
- Product its original packaging with batch, package, and inventory numbers fully legible
- Active patient identification
Eligible Products
Every sale is final. Products contaminated or with quality defects may be returned, but require the approval of a manager at the time of return.
Returns of products sold by other establishments, ordered by mistake, without original packaging or labels, returns by unauthorized persons, products damaged by mishandling or improper storage by the patient or partial quantities will not be accepted.
PRICH is not responsible for returns related to accessories, these must be processed in accordance with the manufacturer's return policy.
Term for return
The term for returns is three (3) days from the date of purchase.
Credit
A credit will be given to the patient for the total paid for the returned product. The credit may be used at the time of return.
